Watch on-demand

See Freshworks’ latest people-first AI innovations.

Keynote

Transforming business with AI and unlocking the power of Freddy AI in CX and EX

Dennis Woodside CEO, Freshworks

Mika Yamamoto Chief Customer and Marketing Officer, Freshworks

Customer experience track

The AI journey in CX: Expert perspectives and future trends

Shep Hyken Bestselling author and customer service advisor

Janani Dwarakanath Senior Director, Product Marketing, Freshworks

Customer experience track

Delivering exceptional customer experiences in the GenAI Age

Heide Antholz Senior Vice President, Professional Services, Total Expert

Natarajan Chandrasekaran Director, Product Marketing, Freshworks

Customer experience track

AI Agents: Driving next-gen support experiences with Freddy AI

Payal Patel Senior Director, Solution Engineering, Freshworks

Nicole Corriveau Manager, Solution Engineering, Freshworks

Customer experience track

Transforming Customer Experiences with Freddy AI. Today

Priya Subramani Vice President, Product Management, Freshworks

Sahil Sethi Vice President, Product Marketing, Freshworks

Employee experience track

Future of ITSM with Generative AI: Expert perspectives and trends

Julie Mohr Principal Analyst, Forrester

Employee experience track

Shaping tomorrow: An IT leader’s guide for the future of work with AI

Greg Gallaway Vice President, IT, STCU

Joey Russell Vice President, IT Operations, AdaptHealth

Kevin Lau Vice President, Customer Engagement, Freshworks

Employee Experience Track

Driving next-gen service experiences with Freddy AI

Payal Patel Senior Director, Solution Engineering, Freshworks

Nicole Corriveau Manager, Solution Engineering, Freshworks

Employee experience track

Employee Experience: Product vision and roadmap

Venkat Balasubramanian Senior Vice President, Product Management, Freshworks